Caregiver showing an older adult his phone

Key Questions to Ask During a Senior Living Community Tour

Choosing a senior living community is a significant decision that impacts not just potential residents but also their families. It’s a transition that promises an enhanced lifestyle, enriched social interactions, and supportive care tailored to individual needs. 

At Élan Westpointe at New Braunfels, we want to provide you with the right tools and tips to help you make an informed decision, so our team is sharing key questions to ask when you visit a senior living community in New Braunfels, Texas.

Why Asking Questions During Your Tour is Important

Choosing the right senior living community is about finding a place that resonates with your and your family member’s values, needs, and lifestyle. It’s about ensuring a seamless transition into a supportive space that fosters well-being and personal growth. This decision can only be made through thoughtful consideration, so asking the right questions during your guided visit is crucial.

10 Crucial Questions to Ask During a Guided Visit

1. How do you address individual care needs?

Understanding how a community assesses and manages each resident’s unique care plan is fundamental and showcases its dedication to providing personalized care. This approach not only demonstrates its commitment but also highlights its capability to adjust and cater to evolving needs, ensuring residents receive the best possible support and attention.

2. What amenities are available?

Amenities play a crucial role in mirroring the community’s dedication to holistic wellness. When exploring a potential residence, it is beneficial to dive into the array of social, recreational, and wellness programs. Understanding how these programs are tailored to enhance residents’ physical fitness, stimulate intellectual growth, and nurture spiritual well-being can provide insight into the overall lifestyle offered by the community.

3. What is the team member-to-resident ratio?

This question provides insight into the level of personalized attention residents can expect. A favorable ratio is a good indicator of responsive care and support. At Élan Westpointe at New Braunfels, we ensure a low caregiver-to-resident ratio that allows us to offer genuine person-centered care where each resident is at the center of everything we do.

4. How do you handle emergencies?

Emergency preparedness is of utmost importance in ensuring the safety and well-being of individuals. It is crucial to inquire about the specific protocols established by the community and the comprehensive measures in place to safeguard residents in the event of health crises, natural disasters, or other emergency situations that may arise. Being proactive and knowledgeable about these procedures can significantly contribute to a secure and protected space for all individuals involved.

5. Can you explain your philosophy of care?

The community’s care philosophy should align with your own values and expectations. It’s essential to feel a sense of trust and shared commitment to the resident’s well-being. Our trademark wellness philosophy, called Salus™, focuses on helping residents reach their fullest potential through engagement and connection.  

6. What types of health and wellness services do you offer?

Inquire about on-site health services, including physical therapy, dietary planning, and routine health monitoring, to understand how the community supports ongoing health needs.

7. What training do your team members undergo?

Qualified and compassionate team members are the backbone of our senior living community in New Braunfels, Texas. Learning about their training and expertise can reassure you of the quality of care your family member will receive.

8. How do you support residents with dietary restrictions or preferences?

Nutrition is a key component of well-being. Knowing how the community accommodates special diets and personal preferences is important to ensure enjoyable dining experiences.

9. What feedback mechanisms are in place for residents and their families?

Effective communication channels play a crucial role in fostering a supportive space where individuals can freely provide feedback and voice concerns. Communities can cultivate a culture of transparency and collaboration by showcasing openness to dialogue and a commitment to continuous improvement.

10. Can you share success stories or testimonials?

Firsthand accounts shared by current residents or their families offer invaluable insights into the profound impact that the community has on the lives of its members. By listening to their experiences and stories, one can gain a deeper understanding of the connections, support, and sense of belonging that the community fosters among residents.

Equipped with these questions, you can confidently approach your guided visits, knowing you’re prepared to gather the vital information needed to make a well-informed decision. 
We invite you to contact us and schedule a personalized tour of our senior living community in New Braunfels, Texas. We will be more than happy to welcome you and provide you with all the information needed to make an informed decision.

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